1. Scope
This Privacy Policy applies to the website at ssmc.ai and to mobile apps and related services published by SSMC Labs LLC under the SSMC Labs brand.
2. Website behavior
The website at ssmc.ai does not use advertising trackers by default and does not require cookies to function.
3. App data and accounts
App data practices are feature-dependent. Most SSMC Labs apps do not require user accounts or logins.
4. Data we may collect
Support communications
When you contact support@ssmc.ai or privacy@ssmc.ai, we may receive your name, email address, message content, and any attachments you send.
Diagnostics and crash reporting
When enabled in our apps, we use Sentry for crash reporting and performance diagnostics. Depending on configuration, diagnostics may include device/app version, timestamps, error details, and technical identifiers used to troubleshoot reliability issues.
Purchases and subscriptions
Purchases in iOS apps are processed by Apple In-App Purchase (IAP). Purchases in Android apps are processed by Google Play Billing. We may receive limited transaction metadata needed for verification and support.
If we introduce web-based checkout in the future, we may use Stripe as a payment processor and will update this policy.
Basic server logs
We may maintain basic server logs needed for security monitoring, abuse prevention, and service reliability.
5. How we use data
- Provide support and respond to requests.
- Diagnose issues and improve reliability and performance.
- Process and verify purchases and subscriptions.
- Comply with legal obligations.
- Prevent abuse, fraud, and misuse.
7. Retention
- Support communications are retained as needed for support operations and legal obligations.
- Diagnostics are retained for limited periods and/or according to configured vendor settings.
8. Security
We use reasonable safeguards designed to protect data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children
Our services are not directed to children under 13.
10. International processing
Depending on service providers, data may be processed in the United States and in other locations where vendors operate.
11. Rights and choices
You can request access, correction, or deletion by emailing privacy@ssmc.ai.
For request instructions, visit Privacy Choices and Account & Data Deletion.
12. Contact
Privacy: privacy@ssmc.ai
Support: support@ssmc.ai